our courses

Covering aspects of a HoB's key objectives, this courses takes a deep-dive into sales, service and parts with a careful eye on ROI, operational processes, customer experience and managing the business with efficiency and effectiveness.   Suitable for existing and prospective people for this vitally important role whilst keeping a careful eye on merging trends, sustainability and future proofing your business. 

Designed for prospective and existing members of the workforce alike, we introduce each aspect of risk management through the primary roles and responsibilities looking at identifying, analysing, categorising and managing risk as well as  developing effective risk management plans, processes and framework for your business.

Continual improvement, innovation and responsiveness are  capabilities influenced by different aspects of sustaining high performance. This course takes a dive into key strategies which keep your business in the fast lane.

Forward-thinking employers understand that “investing in relationships” is the approach their brands must take in order to attract, engage, and hire the younger generations who hold a different view of the world from the one they are replacing. Finding common ground and thinking is essential for the future development and longevity of your business.

After recruiting your people, identify the different character, styles and skills to bring the right blend of people together in any situation for maximum performance.

This course looks at the critical thinking behind the process that ensures your company is prepared for the future and  keeps it moving forward during the inevitable changes that come with running a business over time.

A selection of courses specially designed for you people working in these roles to support their core skills needed for high performance and success at a personal and business level.

One area where using the right processes and sources of information can save your business money, save time and effort and increase customer loyalty.

After the initial sale, retaining customers and generating further sales depends on your customers' experience.  This course brings Service, Parts, Workshops and Warranty together to collaborate efficiently for profit and customer loyalty.

Understanding the different approach from selling to individuals and selling into fleet customers.  Covering prospecting, lead generation, the sales funnel, communicating, building relationships & trust, B2B building blocks and the importance of networking.

Understanding how customers perceive your brand and positioning it alongside others.  Understanding customers expectations, how their feelings when they have concerns can affect loyalty and how you can support them and your brand reputation.

By the end of this course, delegates will be able to:

· Describe why vehicles need inspection and maintenance

· Describe the importance of getting it right

· Describe the consequences of getting it wrong

· Describe an inspection routine

· Describe a maintenance process

· Demonstrate an inspection routine

· Demonstrate a maintenance process

By the end of this course, delegates will be able to:

· Describe all parts of a petrol engine management system and how they work

· Describe the types of problems or failures that affect these systems

· Demonstrate diagnosis of system problems

· Demonstrate their ability to maintain, repair and replace these systems

By the end of this course, delegates will be able to:

· Describe all parts of a diesel engine management system and how they work

· Describe the types of problems or failures that affect these systems

· Demonstrate diagnosis of system problems

· Demonstrate their ability to maintain, repair and replace these systems

By the end of this course, delegates will be able to:

· Describe all parts of chassis control systems and how they work

· Describe the types of problems or failures that affect these systems

· Demonstrate diagnosis of system problems

· Demonstrate their ability to maintain, repair and replace these systems

By the end of this course, delegates will be able to:

· Describe all parts of a braking system and why they work

· Describe the types of problems or failures that affect braking systems

· Demonstrate diagnosis of brake problems

· Demonstrate their ability to maintain, repair and replace brakes

By the end of this course, delegates will be able to:

· Describe all parts of these systems and how they work

· Describe the types of problems or failures that affect these systems

· Describe the tools and equipment used to measure angles and geometry

· Demonstrate diagnosis of steering and alignment problems

· Demonstrate their ability to maintain, repair and adjust these systems

By the end of this course, delegates will be able to:

· Describe all parts of these systems and how they work

· Describe the types of problems or failures that affect these systems

· Demonstrate diagnosis of system problems

· Demonstrate their ability to maintain, repair and replace these systems

By the end of this course, delegates will be able to:

· Describe all parts of these systems and how they work

· Describe the types of problems or failures that affect these systems

· Demonstrate diagnosis of safety systems problems

· Demonstrate their ability to maintain, repair and adjust these systems

By the end of this course, delegates will be able to:

· Describe all parts of these systems and how they work

· Describe the types of problems or failures that affect these systems

· Demonstrate diagnosis of safety systems problems

· Demonstrate their ability to maintain, repair and adjust these systems

Understanding the theory and application of vehicle electrical systems - a "must-do" course before communications networks and PicoScope courses.

By the end of this course, delegates will be able to:

· Describe all parts of these systems and how they work

· Describe the types of problems or failures that affect these systems

By the end of this course, delegates will be able to:

· Describe all parts of these systems and how they work

· Describe the types of problems or failures that affect these systems

· Demonstrate diagnosis of system problems

· Demonstrate their ability to maintain, repair and replace these systems

By the By the end of this course, delegates will be able to:

understand the essential functions of the Picoscope, and will know how to capture, save, analyse waveforms, as well as understand how to use these techniques during diagnosis. The technician will be able to capture the voltage and current waveforms for a variety of components. 

By the By the end of this course, delegates will be able to: show how and when to apply advanced Pico Scope functions. The technicians will be able to use advanced tests and techniques for diagnostic scenarios where failures are intermittent or no fault codes are present. Additionally, the technicians will know how to capture and analyse waveforms using the Pico pressure transducer.