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T10 is proud to be a preferred supplier to some of the best known global automotive names in the industry.
Collaborating with global L&D functions to project manage the roll-out of manufacturer's courses to retail staff across 30+ European countries.
In addition, upskilling and assessing in-country trainers to ensure consistency of learning and standards of delivery.
Using our foundations built on working at manufacturer level, this complete, modular programme is designed for garages working with non-franchised multiple brands and the aftermarket sector.
Journey to Success is exactly that - an opportunity to take a journey for your own or your company's success benefiting from our years understanding and developing businesses from a commercial perspective.
Our complete, modular technical programme is specifically for garages seeking the latest manufacturer information and technological diagnostics.
Each course is designed by our experienced designers bringing the latest developments, techniques and skills with your business in mind.
The world is seeing a seismic shift with the move towards electric and hybrid vehicles with consequences which will affect the way these vehicles are bought and sold, serviced and repaired with alignment to the new technology and higher voltage electricity and technology.
Our range of courses are designed to support this.
Covering aspects of a HoB's key objectives, this courses takes a deep-dive into sales, service and parts with a careful eye on ROI, operational processes, customer experience and managing the business with efficiency and effectiveness. Suitable for existing and prospective people for this vitally important role whilst keeping a careful eye on merging trends, sustainability and future proofing your business.
Designed for prospective and existing members of the workforce alike, we introduce each aspect of risk management through the primary roles and responsibilities looking at identifying, analysing, categorising and managing risk as well as developing effective risk management plans, processes and framework for your business.
Continual improvement, innovation and responsiveness are capabilities influenced by different aspects of sustaining high performance. This course takes a dive into key strategies which keep your business in the fast lane.
Forward-thinking employers understand that “investing in relationships” is the approach their brands must take in order to attract, engage, and hire the younger generations who hold a different view of the world from the one they are replacing. Finding common ground and thinking is essential for the future development and longevity of your business.
After recruiting your people, identify the different character, styles and skills to bring the right blend of people together in any situation for maximum performance.
This course looks at the critical thinking behind the process that ensures your company is prepared for the future and keeps it moving forward during the inevitable changes that come with running a business over time.
A selection of courses specially designed for you people working in these roles to support their core skills needed for high performance and success at a personal and business level.
One area where using the right processes and sources of information can save your business money, save time and effort and increase customer loyalty.
After the initial sale, retaining customers and generating further sales depends on your customers' experience. This course brings Service, Parts, Workshops and Warranty together to collaborate efficiently for profit and customer loyalty.
Understanding the different approach from selling to individuals and selling into fleet customers. Covering prospecting, lead generation, the sales funnel, communicating, building relationships & trust, B2B building blocks and the importance of networking.
Understanding how customers perceive your brand and positioning it alongside others. Understanding customers expectations, how their feelings when they have concerns can affect loyalty and how you can support them and your brand reputation.
The complete set of courses within this section provides businesses and individuals with knowledge across a wide range of subjects. Delegates have the opportunity to learn an extensive set of skills based on the day to day tasks performed in a garage environment.
Learn how your business will benefit from customers appreciating their time is valued, receiving a warm welcome and pleasant attitude during their interaction with you and how to turn best practices into business as usual actions.
Learn how a fluent "off-script" conversation wins every time with customers when up-selling in a service environment.
In a socially connected world, customers are more informed than ever before. Learn how to reach them and make them aware your brand and business exists.
Identify how your business operates and makes money, what makes your business or organisation successful, through buying or selling products or supplying services to the market.
Whether you want to increase revenue, expand your sales channels, regain market share or develop your key accounts, this course provides the keys to creating solutions tailored to your specific business goals.
Learn techniques to run effective and productive online or virtual meetings capable of delivering tangible results and actions.
This course helps understanding of the skills and knowledge required to run an effective and efficient 21st century workshop capable of delivering consistent and tangible results and actions for colleagues and customers alike.
Working in either of these areas is changing quickly. Learn the terminology and knowledge required to ensure you and your customers understand the differences in owning and working on these types of vehicles safely.
People who don't get "under the bonnet" still need to have knowledge and understanding of how to stay safe near Electric Vehicles. This course helps you know how and why.
By the end of this course, delegates will be able to:
· Describe why vehicles need inspection and maintenance
· Describe the importance of getting it right
· Describe the consequences of getting it wrong
· Describe an inspection routine
· Describe a maintenance process
· Demonstrate an inspection routine
· Demonstrate a maintenance process
By the end of this course, delegates will be able to:
· Describe all parts of a petrol engine management system and how they work
· Describe the types of problems or failures that affect these systems
· Demonstrate diagnosis of system problems
· Demonstrate their ability to maintain, repair and replace these systems
By the end of this course, delegates will be able to:
· Describe all parts of a diesel engine management system and how they work
· Describe the types of problems or failures that affect these systems
· Demonstrate diagnosis of system problems
· Demonstrate their ability to maintain, repair and replace these systems
By the end of this course, delegates will be able to:
· Describe all parts of chassis control systems and how they work
· Describe the types of problems or failures that affect these systems
· Demonstrate diagnosis of system problems
· Demonstrate their ability to maintain, repair and replace these systems
By the end of this course, delegates will be able to:
· Describe all parts of a braking system and why they work
· Describe the types of problems or failures that affect braking systems
· Demonstrate diagnosis of brake problems
· Demonstrate their ability to maintain, repair and replace brakes
By the end of this course, delegates will be able to:
· Describe all parts of these systems and how they work
· Describe the types of problems or failures that affect these systems
· Describe the tools and equipment used to measure angles and geometry
· Demonstrate diagnosis of steering and alignment problems
· Demonstrate their ability to maintain, repair and adjust these systems
By the end of this course, delegates will be able to:
· Describe all parts of these systems and how they work
· Describe the types of problems or failures that affect these systems
· Demonstrate diagnosis of system problems
· Demonstrate their ability to maintain, repair and replace these systems
By the end of this course, delegates will be able to:
· Describe all parts of these systems and how they work
· Describe the types of problems or failures that affect these systems
· Demonstrate diagnosis of safety systems problems
· Demonstrate their ability to maintain, repair and adjust these systems
By the end of this course, delegates will be able to:
· Describe all parts of these systems and how they work
· Describe the types of problems or failures that affect these systems
· Demonstrate diagnosis of safety systems problems
· Demonstrate their ability to maintain, repair and adjust these systems
Understanding the theory and application of vehicle electrical systems - a "must-do" course before communications networks and PicoScope courses.
By the end of this course, delegates will be able to:
· Describe all parts of these systems and how they work
· Describe the types of problems or failures that affect these systems
By the end of this course, delegates will be able to:
· Describe all parts of these systems and how they work
· Describe the types of problems or failures that affect these systems
· Demonstrate diagnosis of system problems
· Demonstrate their ability to maintain, repair and replace these systems
By the By the end of this course, delegates will be able to:
understand the essential functions of the Picoscope, and will know how to capture, save, analyse waveforms, as well as understand how to use these techniques during diagnosis. The technician will be able to capture the voltage and current waveforms for a variety of components.
By the By the end of this course, delegates will be able to: show how and when to apply advanced Pico Scope functions. The technicians will be able to use advanced tests and techniques for diagnostic scenarios where failures are intermittent or no fault codes are present. Additionally, the technicians will know how to capture and analyse waveforms using the Pico pressure transducer.
This unit is designed for those people who may encounter electric/hybrid vehicles (all variations) and require safety awareness. It is suitable for non-technical people such as managers, valeters, parts, sales and aftersales personnel, event staff, vehicle recovery personnel, vehicle dismantlers, vehicle damage assessors and electric/hybrid professional vehicle drivers. It contains the knowledge of the dangers surrounding electric/hybrid vehicles (all variations) and the precautions to avoid pot
This unit introduces learners to electric/hybrid vehicle (all variations) technology including, and in particular, the safety requirements of working on these types of vehicles, e.g. whilst carrying out routine vehicle servicing, general repairs that are not related to the high energy electrical system.
Note: This unit does not prove that someone is competent to work on the motor vehicle high energy electrical system and assumes an existing good level of electrical understanding. This unit does n
This unit is designed for those people who may encounter electric/hybrid vehicles (all variations) and require safety awareness. It is suitable for non-technical people such as managers, valeters, parts, sales and aftersales personnel, event staff, vehicle recovery personnel, vehicle dismantlers, vehicle damage assessors and electric/hybrid professional vehicle drivers. It contains the knowledge of the dangers surrounding electric/hybrid vehicles (all variations) and the precautions to avoid pot
This unit enables learners to demonstrate, in a practical way, their knowledge of high voltage vehicle systems including diagnostic, testing and repair procedures. The unit also ensures that the learner is aware of the effect that electric/hybrid vehicle technology has on other vehicle systems.
Note: This unit provides the knowledge and skills required to work on live high voltage vehicle electrical components and associated systems. A good level of electrical understanding is required prior to t
Courses available online or classroom based
In partnership with the Institute of the Motor Industry, T10 is raising standards throughout the motor industry to ensure your people receive the right automotive training on the latest technologies at a time and place best suited to your business.
T10 is just a 'phone call away with a variety of automotive training and learning solutions for your business needs.
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