Academy

Covering aspects of a HoB's key objectives, this courses takes a deep-dive into sales, service and parts with a careful eye on ROI, operational processes, customer experience and managing the business with efficiency and effectiveness.   Suitable for existing and prospective people for this vitally important role whilst keeping a careful eye on merging trends, sustainability and future proofing your business. 

Designed for prospective and existing members of the workforce alike, we introduce each aspect of risk management through the primary roles and responsibilities looking at identifying, analysing, categorising and managing risk as well as  developing effective risk management plans, processes and framework for your business.

Continual improvement, innovation and responsiveness are  capabilities influenced by different aspects of sustaining high performance. This course takes a dive into key strategies which keep your business in the fast lane.

Forward-thinking employers understand that “investing in relationships” is the approach their brands must take in order to attract, engage, and hire the younger generations who hold a different view of the world from the one they are replacing. Finding common ground and thinking is essential for the future development and longevity of your business.

After recruiting your people, identify the different character, styles and skills to bring the right blend of people together in any situation for maximum performance.

This course looks at the critical thinking behind the process that ensures your company is prepared for the future and  keeps it moving forward during the inevitable changes that come with running a business over time.

These courses are available in any format to suit your business needs, additional topics can also be designed.

• Sales Techniques and Customer Engagement
• Product Knowledge
• Sales Negotiation and Closing
• Digital Sales and Marketing
• Customer Relationship Management (CRM)
• Introduction to Car Sales 
• Product Knowledge for New Cars 
• Product Knowledge for Used Cars 
• Customer Engagement and Needs Analysis 
• Selling into fleet & Business

These courses are available in any format to suit your business needs, additional topics can also be designed.

• Customer Service Excellence
• Service Advisor Training
• Diagnostic Techniques
• Service Workflow Optimisation
• Technical Training

These courses are available in any format to suit your business needs, additional topics can also be designed.

• Parts Management and Inventory Control
• Parts Sales and Marketing
• Parts Catalog Management
• Warranty and Claims Processing
• Parts Quality Assurance

One area where using the right processes and sources of information can save your business money, save time and effort and increase customer loyalty.

After the initial sale, retaining customers and generating further sales depends on your customers' experience.  This course brings Service, Parts, Workshops and Warranty together to collaborate efficiently for profit and customer loyalty.

Understanding the different approach from selling to individuals and selling into fleet customers.  Covering prospecting, lead generation, the sales funnel, communicating, building relationships & trust, B2B building blocks and the importance of networking.

Specifically designed for individuals starting out their automotive technical careers; 

•  Principles of Service Inspection and Maintenance - 1 Day
• Principles of Braking - 1 Day
• Principles of Around the Wheel - 2 Day 
• Principles of Electrics - 1 Day
• Principles of Electrical Testing - 1 Day

Delegates gain essential skills and knowledge to diagnose and troubleshoot issues.

•  Fundamental Electrics -1 day
• Essential Electrics -2 days
• Chassis Control Systems -1 day
• Braking Systems -1 day
• Steering Geometry & Wheel Alignment -2 day
• Smart charging & Stop / Start -1 day 
• Petrol Engine Management Systems -2 days
• Diesel Engine Management Systems -2 days
• ADAS Technology & Knowledge -1 day
• LIN, CAN and FlexRay essentials -1 day
• Essential Picoscope Diagnostics -1 day 
• Diagnostic Test procedures -2 days

This programme enhances their expertise, enabling them to handle complex automotive challenges and provide exceptional service to customers. 

• Advanced Picoscope Diagnostics - 2 days
• Advanced Electrical Diagnosis - 2 Days
• Advanced Engine Management - 2 Days
• Advanced LIN, CAN and FlexRay diagnostics - 2 days
• Advanced Vehicle Communication & Control Methods - 2 days
• EV Level 3
• Journey to Exceptional Customer Experience - 1 day